Privacy Policy

1. Overview

AUSTOBAC Official Store respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it and how you may exercise applicable privacy rights.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to our business.

2. Information We May Collect

Depending on how you use our website, we may collect information such as:

• Name;
• Email address;
• Telephone number;
• Billing and delivery address;
• Order and transaction information;
• Payment-related information necessary to process transactions;
• Account login information, where applicable;
• Communications with our customer service team;
• Age or age-verification information where required for tobacco sales;
• Website usage, device and technical information; and
• Information you voluntarily provide to us.

We aim to collect information that is reasonably necessary for our business functions and activities.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;
• Arrange delivery;
• Verify customer information and age where required;
• Process payments and refunds;
• Respond to customer enquiries;
• Manage customer accounts;
• Prevent fraud, misuse and unauthorised transactions;
• Comply with legal and regulatory obligations;
• Improve our website, products and services; and
• Send marketing communications where permitted and where applicable consent or other lawful basis exists.

We will generally use or disclose personal information for the purposes for which it was collected or as otherwise permitted or required by applicable law.

4. Tobacco and Age Verification Information

Because tobacco products are age-restricted, we may need to collect or verify information relating to a customer's age.

Where age verification is required, we will seek to use information reasonably necessary for that purpose.

We will not knowingly sell or supply tobacco products to customers who do not meet applicable legal age requirements.

5. Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third party, payment information may be collected and processed directly by that provider in accordance with its own privacy and security practices.

We do not intend to collect or retain more payment information than is reasonably necessary for processing and managing transactions.

6. Sharing Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

• Payment service providers;
• Delivery and logistics providers;
• Website hosting and technology providers;
• Customer service or communication providers;
• Fraud prevention or security providers; and
• Professional advisers or government authorities where required or authorised by law.

We do not sell personal information to third parties for their own unrelated purposes.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the customer experience.

Some third-party services integrated into the website may also use cookies or similar technologies.

You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, secure systems and appropriate technical and organisational safeguards.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, prevent fraud, or comply with legal and regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Overseas Disclosure

Some third-party service providers used by our business may store or process information outside Australia.

Where applicable, we will take reasonable steps to manage overseas disclosures in accordance with applicable Australian privacy requirements.

11. Access and Correction

Subject to applicable legal exceptions, you may request access to personal information we hold about you.

You may also request correction of personal information that you believe is inaccurate, incomplete, out of date or misleading.

To make a privacy request, please contact:

[email protected]

We may need to verify your identity before processing a request.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first at [email protected] so that we can review and attempt to resolve the matter.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices or applicable privacy requirements.

The latest version will be published on this page.

14. Privacy Disclaimer

This Privacy Policy is provided as a general commercial website template and does not constitute legal advice.

Businesses should obtain advice from an Australian-qualified privacy professional or lawyer to confirm that their actual data collection, payment processing, age-verification, analytics, marketing, hosting and third-party service arrangements comply with applicable Australian privacy laws.