Terms of Service

1. About These Terms

These Terms of Service govern your use of the AUSTOBAC Official Store website and your purchase of products through the website.

By accessing or using the website, or placing an order, you agree to these Terms of Service and our other applicable website policies.

If you do not agree with these terms, please do not use the website or place an order.

2. Age Restriction and Tobacco Products

AUSTOBAC Official Store sells tobacco products that are subject to Australian laws and regulations.

You must be 18 years of age or older to purchase tobacco products.

By placing an order, you represent and confirm that you are at least 18 years old and legally permitted to purchase tobacco products.

We may require age verification before accepting, processing or delivering an order.

We will not knowingly sell or supply tobacco products to a person under 18. We may refuse, cancel or suspend an order where required age verification cannot be completed or where we reasonably believe the transaction may breach applicable law.

You must not purchase tobacco products on behalf of, or for the purpose of supplying them to, a person who is not legally permitted to receive them.

3. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and current information;
• Use the website lawfully;
• Keep account information secure where an account is created;
• Not impersonate another person;
• Not attempt to circumvent age verification or other security measures;
• Not use the website for fraudulent or unlawful purposes; and
• Comply with applicable Australian federal, state and territory laws.

Customers are responsible for confirming that the purchase, possession and use of tobacco products is lawful in their relevant location.

4. Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

You must provide accurate information when creating or maintaining an account.

We may suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, or in breach of these Terms.

5. Products and Pricing

We aim to keep product descriptions, images, availability and pricing accurate.

However, occasional errors may occur. We may correct errors or update product information where reasonably necessary.

Product availability may change without notice.

Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under Australian consumer law.

6. Orders and Payment

Submitting an order does not necessarily guarantee acceptance.

We may review orders for payment verification, product availability, age verification, delivery information and legal compliance before dispatch.

Orders may be refused or cancelled where required by law or where we reasonably consider that the order cannot be fulfilled.

7. Shipping

Orders are dispatched from our local warehouse in Sydney, New South Wales.

We currently ship within Australia only.

Estimated delivery times are provided for general guidance and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control.

For further information, please refer to our Shipping Policy.

8. Returns and Consumer Rights

Returns and refunds for tobacco products are subject to our Returns & Refunds Policy.

Because tobacco products are regulated and consumable products, opened or used tobacco products are generally not eligible for change-of-mind returns.

However, nothing in these Terms or our Returns & Refunds Policy is intended to exclude, restrict or modify consumer guarantees, statutory rights or remedies that cannot legally be excluded under Australian law.

9. Website Use

We may update, suspend or discontinue any part of the website where reasonably necessary.

We do not guarantee that the website will always be available, uninterrupted or error-free.

You must not attempt to interfere with the operation or security of the website.

10. Intellectual Property

Unless otherwise stated, content appearing on the website, including text, graphics, logos, images and other materials, is owned by or licensed to AUSTOBAC Official Store or its relevant rights holder.

You may not reproduce, distribute, modify or commercially exploit website content without appropriate permission.

11. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential losses arising from your use of the website or products purchased through the website.

Nothing in these Terms excludes, restricts or modifies any liability, guarantee, warranty, right or remedy that cannot lawfully be excluded under Australian law.

12. Applicable Law and Disputes

These Terms are governed by the laws applicable in Australia.

Where a dispute arises, the parties should first attempt to resolve the matter reasonably through communication with our customer service team at [email protected].

Nothing in this section prevents a customer from exercising any rights available under applicable Australian consumer protection legislation.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will apply from the date it is published on the website, unless otherwise stated.

14. Legal Disclaimer

This document is provided as a general commercial website template and is not legal advice.

Because tobacco sales are subject to detailed federal, state and territory requirements, businesses should obtain advice from an Australian-qualified legal professional and confirm that their licensing, sales, age-verification, delivery, advertising and website practices comply with all applicable requirements.